Privacy policy

Last Updated: March 2021

This website is owned and operated by Wondaris Pty Ltd (Wondaris) and will be referred to as “We”, “our”, and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to collecting and using personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email (if you have an account linked to a valid email address) or in another manner through the Service that we believe is reasonably likely to reach you.

This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third-party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, particularly information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs how your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

PERSONAL INFORMATION

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

USE OF PERSONAL INFORMATION

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for other secondary purposes related to the primary purpose unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site containing personal information are stored as archives for record-keeping and back-up purposes only.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also do our best to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

COOKIES

Cookies are data that a web site transfers to an individual’s hard drive for record-keeping purposes via the browser. Cookies, which are industry standard and used by most Web sites, including those operated by us, can facilitate a user’s ongoing access to and use a site. They allow us to customise the web site to your needs and to understand how we can improve our service by analysing the usage of it. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some on-line services features.

ACCESS TO THE INFORMATION

We will endeavour to take all reasonable steps to keep secure any information we hold about you and keep this information accurate and up to date. If you discover that information held about you is incorrect at any time, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

LINKS TO OTHER SITES

We provide links to Web sites outside of our web sites and third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Website and its privacy statement.

WONDARIS’ PLATFORM SERVICES AND CUSTOMER DATA

Registered users of the Platform Service (“Customers”) are businesses that use it to collect and manage information about their users (“Customer Data”), including information about how they interact with the Customer’s websites, applications, services and designated third-party partners (“Customer Services”). Customers also use the Platform Service to more efficiently route Customer Data to the other services that they use or to third parties that they work with, and to control how Customer Data is exchanged between these services and third parties.

Customer Data may include, without limitation, information about the identity of Customer users (such as name, postal address, e-mail address, IP address and phone number), as well as information about the pages users visit, the features they use, and the actions they take while using Customer Services.

This Privacy Policy does not apply to Customer Data or to Customer Services, and we are not responsible for our Customers’ handling of Customer Data. Our Customers have their own policies regarding the collection, use and disclosure of your personal information. To learn about how a particular Customer handles your personal information, we encourage you to read the Customer’s privacy policy. Our use of Customer Data provided by our Customers in connection with our Service is subject to the written agreement between Wondaris and the Customer.

PERSONAL INFORMATION WE COLLECT

Personal information that you may provide through the Service or otherwise includes:

  • Contact information, such as your first name, last name, professional title, organisational affiliation, postal address, office location, email address and telephone number;
  • Profile information, such as your username, password and preferences;
  • Communications, such as information you provide when you respond to surveys, participate in market research activities, participate in telephone conferences with our representatives (which may be recorded with your permission where permitted by law); report a problem with Service, receive customer support or otherwise communicate with us;
  • Transaction information, such as the credit card or other payment card details that you use to pay for the Service, and your Service-related billing information and transaction history;
  • Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them; and
  • Other information you choose to provide but is not explicitly listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
INFORMATION FROM THIRD PARTY SOURCES

We may combine personal information we receive from you with personal information we obtain from other sources. Such as our Customers; data providers; affiliates within our corporate group of companies; business partners, joint marketing partners and event co-sponsors; and publicly accessible sources, such as social media platforms.

DATA COLLECTED AUTOMATICALLY

We, our service providers, and our business partners may automatically log the following information about you, your computer or mobile device, and your activity over time on the Site and other online services:

  • Device data such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, and general location information such as city or town.
  • Usage data, such as the website you visited before browsing to the Site, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Some of our automatic collection is facilitated by:

  • Cookies, which are text files stored on a visitor’s device to identify the visitor’s browser uniquely or to store information or settings in the browser to help you navigate between pages efficiently and remember your preferences, and enabling functionality. Helping us understand user activity and patterns, facilitating online advertising, and measuring our ads’ effectiveness.
  • Javascript libraries are snippets of code within web pages that execute when specific actions take place.
  • Web beacons, also known as pixel tags or clear GIFs, are typically used to demonstrate that a webpage or email was accessed or opened.Or that certain content within it was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.
SENSITIVE PERSONAL INFORMATION

We ask that you not share with us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise. If you do anyway, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy.

CHANGES TO YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes by updating your registration profile or emailing us at privacy@wondaris.com.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes or as otherwise described to you at the time of collection:

SERVICE DELIVERY

We use your personal information to:

  • provide, operate, maintain, and improve the Service;
  • communicate with you regarding the Service if you are a Customer, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages;
  • understand your needs and interests, and personalise your experience with the Service; and
  • provide support for the Service and respond to your requests, questions and feedback.
SITE OPERATION

We use your personal information to:

  • provide, operate, maintain and improve the Site;
  • understand your needs and interests, and personalise your experience with the Site; and
  • provide support for the Site and respond to your requests, questions and feedback.
RESEARCH AND DEVELOPMENT

We may use your personal information for research and development purposes, including analysing and improving the Service and our business and developing other products and services. As part of these activities, we may create aggregated, de-identified or other anonymous data from the personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including analysing and improving the Service and promoting our business.

MARKETING

Our third-party advertising partners and we may collect and use your personal information for marketing and advertising purposes:

  • Direct marketing. If you request information from us, use the Service or participate in our surveys, promotions or events, we may send you Wondaris related marketing communications as permitted by law. But will provide you with the ability to opt-out.
  • Advertising. We may use third-party advertising and social media companies to display ads on other sites to serve ads that they think will interest you.
DISCLOSURE

Personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to:

  • identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
  • protect, investigate and deter against fraudulent, harmful, unauthorised, unethical or illegal activity, including cyberattacks and identity theft;
  • Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
  • We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties to meet your request for goods or services.
OTHER PURPOSES WITH YOUR CONSENT.

In some cases, we will ask for your consent to collect, use or share your personal information for other purposes. For example, we may ask for your consent to send you marketing emails required by law or to post your testimonial or endorsement.

HOW WE SHARE YOUR PERSONAL INFORMATION

We do not share the personal information that you provide us with other organisations without your express consent, except as described in this Privacy Policy. We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

  • Service Providers. We may employ companies and individuals to help provide the Site or Service on our behalf or help us operate our business (such as IT, customer support, hosting, website analytics, email delivery, marketing and advertising, research, event management). They are permitted to use your personal information only as authorised to perform these tasks in a manner consistent with this Privacy Policy.
  • Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processor, Stripe. We never physically receive or store your complete payment card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security. Stripe may use your Payment Information in accordance with its Privacy Policy here: https://stripe.com/privacy.
  • Advertising partners. We work with third-party advertising companies that collect information about your activity on our site and other online services to help us advertise our services and or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.
  • Customers. When you have an organization-administered account, your organisation can access your information as described in the Organisation-Administered Accounts section below.
  • Affiliates. We may disclose your personal information to our subsidiaries and corporate affiliates for use consistent with this Privacy Policy.
  • Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.
  • Compliance and protection. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties (a) for the compliance and protection purposes described above; (b) as required by law, lawful requests or legal process, such as to respond to subpoenas or requests from government authorities; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.
  • Business Transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganisation or sale of assets, or in the event of bankruptcy. In which case, we will make reasonable efforts to require the recipient to honour this Privacy Policy.

ACCESS AND CONTROL OF DATA

ACCESS TO DATA CONTROLLED BY OUR CUSTOMERS

Wondaris has no direct relationship with the individuals whose personal information is within the Customer Data Platform. An individual who seeks to access, correct or delete this information should direct their request to the Customer.

MARKETING COMMUNICATIONS

You may opt-out of marketing-related emails by logging in and changing your account settings or following the email’s opt-out prompt. You may continue to receive Service-related and other non-marketing emails.

ADVERTISING

You can limit the use of your information for interest-based advertising by:

DECLINING TO PROVIDE YOUR PERSONAL INFORMATION

Suppose you do not provide the information indicated as required or mandatory within the Service or otherwise necessary to provide a requested service or feature within the Service. In that case, that portion or all of the Service may be unavailable to you and we may deactivate your account.

CHILDREN

The Service is not directed at, and Wondaris does not knowingly acquire or receive personal information from, children under the age of 13. If we learn that any user of the Service is under the age of 13, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Service.

RETENTION

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

ORGANISATION-ADMINISTERED ACCOUNTS

Where the Service is provided to you through your employer or another organisation, please note that your organisation’s administrator may be able to:

  • require you to reset your account password;
  • restrict, suspend or terminate your access to the Service;
  • access and retain information in and about your account;
  • access or retain information stored as part of your account;
  • change the email address associated with your account;
  • change your information, including profile information; and
  • restrict your ability to edit, restrict, modify or delete information.

Please contact your organisation or refer to your administrator’s organisational policies for more information.

INTERNATIONAL DATA USE

Wondaris is headquartered in Australia and has affiliates and service providers in other countries, and your personal information may be collected, used and stored in Australia the United States or other locations outside of your home country.

Privacy laws in the locations where we handle your personal information may not be as protective as your home country’s privacy laws. Individuals in the European Economic Area and who want more information on how we handle your data, please contact us at privacy@wondaris.com

PROBLEMS OR QUESTIONS

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy or have a problem or complaint, please email us at privacy@wondaris.com.

FURTHER PRIVACY INFORMATION

For more information about privacy issues and protecting your privacy in:
Australia: visit the Australian Federal Privacy Commissioner’s website.
European Economic Area: visit https://gdpr.eu/
UShttps://oag.ca.gov/privacy/ccpa

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